Refund policy

Returns and Refunds

We want you to be happy with your order. If you are not, you have 3 days from the day your order is delivered to request a return.

To be eligible, the item must be in the condition you received it, with all accessories and in its original packaging.

How to start a return

Email us at contactventiq@gmail.com or reply to your order confirmation email within 3 days of delivery, with your order number and a short note about the issue. We reply within 24 hours and send you the return instructions. Please do not send the item back before contacting us.

Return shipping

If the item arrived damaged, faulty or incorrect, we cover the return shipping and replace or refund it in full. For a change of mind, the return shipping is paid by you and the original shipping cost is not refunded.

Refunds

Once we receive and inspect the item, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

What we cannot accept

Requests made more than 3 days after delivery, items returned without their original packaging, and items damaged through misuse or disassembly.

Customers in the United Kingdom and the European Union

Nothing in this policy limits your statutory rights. If you order from the UK or the EU, you have a legal right to cancel within 14 days of receiving your order without giving a reason, in addition to the policy above.

Questions?

Email us at contactventiq@gmail.com or reply to your order confirmation email, and the Ventiq Team will get back to you within 24 hours.