Shipping policy

Shipping Policy

Where we ship

We ship worldwide. If your country appears at checkout, we deliver there.

Cost

Shipping is free on every order, with no minimum. The price you see on the product page is the price you pay.

Processing time

Orders are processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Delivery time

Most orders arrive 10 to 18 days after purchase, about two weeks. Your estimated delivery date is shown at checkout. Remote areas and customs checks can add a few days.

Tracking

You receive a tracking number by email as soon as your order ships. If the tracking has not updated after 7 days, contact us and we will look into it.

Customs and import duties

Depending on your country, orders may be subject to import duties or taxes. These are not included in the price and are the responsibility of the recipient.

Wrong address

Please check your shipping address carefully before paying. If an order is returned to us because the address was incomplete or incorrect, we can reship it once you cover the new shipping cost.

Lost or delayed orders

If your order has not arrived 30 days after shipping, email us or reply to your order confirmation email. We will track it down, reship it, or refund it in full.

Questions

Email us at contactventiq@gmail.com or reply to your order confirmation email, and the Ventiq Team will help you.